Frequently Asked Questions
Why collect from Crossing Collective?
Crossing Collective fosters the careers of emerging artists and designers and the work shown on Crossing Collective is usually not found on other sites or in other galleries. Each piece is carefully selected by Crossing Collective and the artist. Our curated assortment of art represents a variety of mediums and is diverse in price point. Crossing Collective is similarly committed to supporting all types of collectors and art-appreciators -- whether you’re beginning to collect or a seasoned collector, Crossing Collective is a platform for you. By purchasing a piece through Crossing Collective, you’re investing in the career of the artist, bringing daily inspiration into your life, and supporting the future of the arts.
When will my new artwork arrive?
Though we cannot guarantee specific shipment dates until an order has been placed, works shipping from the United States typically arrive within 5 - 7 business days. As soon your piece has shipped out, you will receive a tracking number and you can always reach out to us with any questions by emailing email@example.com. If you would like to expedite your order or shipping please contact us.
How much does shipping cost?
Shipping rates are calculated by the size of the package, and shipped via FedEX both domestically and internationally. Please feel free to reach out to firstname.lastname@example.org for any specific shipping and handling questions.
Can I change my shipping address?
We are unable to redirect orders once they have been dispatched. Once marked as "delivered" by carrier tracking, we are not responsible for the package. Please ensure the correct address is entered at time of order. We will try our best to change the shipping address if notified within 24 hours of placing orders, however this is not gaurunteed.
Does Crossing Collective ship internationally?
Yes, all works purchased from artists and designers can be shipped both domestic and internationally. To allow us to best serve you, please complete the shipping form upon checkout and try to be as detailed as possible, including a phone or mobile contact number is always helpful for international clients. There will be a shipping fee added to your order depending on the size of your piece(s) and where you ould like your artwork shipped.
International Taxes & Duties:
Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to country taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with Customs as necessary. Please refer to your local postal service for rates or calculate expected duties and taxes here.
Do you ship to P.O Boxes?
We are unable to ship to PO BOXES for liability and insurance reasons. Please provide your full daytime delivery address as well as a contact phone number to ensure smooth delivery.
My package is lost, what should I do?
If your package is lost in transit, please e-mail us right away at email@example.com and we will try our best to resolve the issue. If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (US only). For International orders, please contact your local postal service for information on how to file a claim as we are unable to replace lost packages from international orders. Please note that Crossing Collective is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.
What is your return policy?
We are dedicated to providing our collectors with accurate descriptions and visuals of the artwork featured on our site. However, if you are displeased with your acquisition please email us within 7 days of receipt at firstname.lastname@example.org to process your return. Customed framed pieces, originals, and one-of-a kind items will have a 20% processing fee.
For artwork, how do I know that it is authentic?
We ship each artwork with a Certificate of Authenticity, which is signed by the Director of Crossing Collective, to guarantee you are collecting an authentic work of art. The certificate includes the title, dimension, materials, and all details of the artwork as well as edition series information. As a collector, it will be important to hold onto your certificate as it will help with the future value of the work adding provenance and context around your acquisition of the piece.
What is an Original Work?
An original work is a completely unique piece of artwork. Mediums typically include: oil, acrylic, watercolor, etching, or pencil. If there is an original work that you love that is no longer available for sale, please email email@example.com. and we can discuss a potential commission for a new original work with the artist on your behalf.
What is a Limited Edition?
A limited edition is a fixed number of identical prints or objects. The artist directly oversees production and sets the edition size. Unfortunately, when an edition is sold out, it is no longer available. A Limited edition work has more value than an open edition or open run print because the availability and scarcity of each work is controlled.
What is a Crossing Collective Limited Edition?
A Crossing Collective Limited Edition is a print that is exclusively available from Crossing Collective in collaboration with the artist. We use premium archival inks on museum quality paper.
What is an Open Edition Print?
Open edition prints may be endlessly reproduced. An open edition print is often priced lower and valued lower than a limited edition print because there is an unlimited amount of availability.
What is a Screen Print?
Screen printing is a technique where mesh is used to force ink or metal onto a surface through a prepared screen of fine material, creating a picture or pattern. Screen prints can often be seen on paper, textiles, and t-shirts.
What is Embossment?
An ancient artistic technique, embossing is the process of creating raised or recessed relief images and designs in paper and other materials. An embossed pattern is raised against the background, while a debossed pattern is sunken into the surface of the material.
Can Crossing Collective arrange studio visits for collectors?
Crossing Collective’s mission is to connect our artists with collectors interested in their work. If there is a Crossing Collective artist whose work you would like to see in person, please write us at firstname.lastname@example.org, and we will gladly schedule a visit.
If I love an artist's new work, can I get a piece in a special size or can I commission a new work?
For special sizing and commissions, please reach out to email@example.com and we’d be happy to discuss a special size or potential commission for a new original work with the artist on your behalf. Crossing Collective will provide the artist creative guidance and will be sure that you are satisfied with the work produced. We’ll also gladly help facilitate any production, payment processing, and shipping need to bring the work into your collection.
What forms of payment do you accept?
Crossing Collective currently accepts Visa, MasterCard, Discover, and American Express.